IT Support Services in UAE by Tech Support Dubai

The offer of services is designed to complete the value chain of a solution for which it is not enough to have the capacity for implementation but it is also necessary to ensure the Customer's operation over time and full usability by users .

Our services refer to specific contracts that regulate the Customer-Supplier relationship with clearness and precise commitments.

Years of experience and an optimal organization, allow us to estimate cost convenient for customers and profitable for our structure.

The Help Desk service provided by our Call Center, aims to provide users with a single point of reference where to find highly qualified staff to assist them in the correct use of the solution and in the management of malfunctions.

The service tracks the calls opened by the users on dedicated software and follows the course until it is closed.

It is active in Italian and English during business hours but different SLAs can be agreed.

The service can use remote access software to the Customer's systems, for a faster and more timely resolution of the reported problems.

Remote control systems

This service is responsible for monitoring and remote management of Customer systems.

It is normally aimed at those systems that host applications managed by us. It allows you to constantly monitor the operating parameters of the system , preventing malfunctions or intervening promptly when prevention is not possible, all in compliance with the agreed SLAs.

The service can include preventive maintenance of the systems that entrusts Fabricalab with the task of analyzing and installing patches, tuning archives, etc.

Thanks to this service, the Customer can concentrate on using the application rather than on maintaining it.

Application Maintenance

The application maintenance service has the objective of ensuring continuity of use and the adequacy over time of the company applications.

It is aimed at the applications we have made but through an already tested process we are able to take on application and BI solutions implemented by third parties on the technological platforms of our competence. See this article for more information.

Training: We provide training services related to our applications and those we manage. Specific courses can be organized on request.

Skill Rental

Thanks to the skills of our technicians, with various levels of experience, we are able to provide resources in applications and systems , for the temporary enhancement of the staff of the customer or to respond to a contingent need.

Our skills cover the following areas:

Analysts and programmers on the main development platforms

Windows / Linux systems with operating system skills, networking

Expert systems of MS Exchange mail systems and Lotus Notes

Expert systems of Data Base Administration (Oracle , MS SQL)